'Your virtual service agent will automatically work in the portal'

Question

Hello,

I have set up VA, and created my first intent and put it live. I have then submitted a question to the portal. How long does it take for VA to kick in? Should it be instantaneously? Does it take in to consideration my SLA timeframes for first response?

Marc -Devoteam- · Answer

Hi @Lee Hutchinson

Nope, currently this is only possible from the portal.

Lee Hutchinson_dij5za · Answer

Damn, that's put a spanner in the works.

Can the 'Chat with virtual service agent' button be embedded elsewhere (as in our app)? Or am I trying to do too much?

Marc -Devoteam- · Answer

Hi @Lee Hutchinson

No, the VA works via the portal only, not via issues created via API or email request channel.

VA is designed to help uses when using the search bar on the portal to deflect issues or guide them to the correct issue type.

The VA is not an agent that will sent notifications, etc..

See documentation, https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#overview