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Hello,

on jira when I receive a ticket link I arrive at the right ticket however my colleague lands another ticket how to resolve this knowing that he has the necessary rights on the project.

thank u

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Hi Khawla - Welcome to the Atlassian Community!

Is it the same email with the same link?

hi,

Thank you John, yes it'is the same !

when I click on the same link sent I come across the same ticket however my college is on another ticket

Is you colleague able to see the same issue as you if they go straight to the issue without clicking on the link? Like by searching for it?

yes

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