JSM Portal access

Question

I have created a Jira Service Management portal for our organization, but it seems that none of the team members are able to access it. When I try to add individuals, I am unable to add email addresses with our organization's domain."

Let me know if you'd like further adjustments!

Upasna Bassi_577qgf · Answer

Team is trying to access portal as customers or agents?

Refer - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

John Funk · Answer

Hi Dilli,

You need to add the team members to the Service Desk Team project role. If they are just Jira users, they will be able to see the tickets but not change them. If the users are JSM Agents, then they will be able to work with the tickets - modify fields and transition them.