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Cannot access JIRA after applying to the HM self-servise

Tim Lu

Hi Dear,

I am one of the employee in H&M brand. My working scope needs me to access the JIRA to manage the campaign push in AEM. However, I have applied 2-3 times in Self-Service for accessing JIRA, and still failed to access.

Could you help me?

Thanks in advance.

Tim

Accepted answers

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Trudy P Claspill

Hello @Tim Lu

Welcome to the Atlassian community.

If you are trying to access an existing Jira instance, we cannot grant you access.

As a user community we are users of our own Jira instances. We don't have access to H&M's system. You will need to contact the administrators of that instance

If you are not sure who to contact, here are some suggestions:

Is there any sort of "contact us" option on the self-service page you are accessing? If so, use that.
Talk to whomever told you to access the Jira instance and let them know you're having a problem.
Contact the technical support team for your company.

Trudy P Claspill

Additionally you should remove your email from your post. This is a publicly accessible forum. Anybody, including bad actors, can see your email address.

John Funk

Hi @Tim Lu - I have removed your email from your post. As @Trudy P Claspill says it is not a good place to post a personal email address.

Tim Lu

Thank you John to help to hide my email address.

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