Reminder notification

Felipe Motta_41ov1p

Hello team,

 

I created an automation for when I add a date in the ''approved test'' automatically the field ''refresh test'' change to 15 days later and it works correctly, now, I want to add that based on the date (the 15 days later) that day I get an email notification and I would like to add in addition to that some conditional that if before that time the ticket changes to status ''finished'' no notification is sent. What would be the best way to do it?

 

Here's the way that I was trying to make it:

thanks 

Trudy P Claspill

Hello @Felipe Motta 

Welcome to the Atlassian community.

You can't add the email reminder activity to the same rule. The rule you have is triggered by a change to the approved test field. It will attempt to send the email the same day the rule is triggered. There is no method available within a rule to tell the rule to schedule an email to be sent later.

You need a separate rule concerning to send the email.

I recommend that you use a Schedule trigger for the second rule. You can set it up to run daily and execute a JQL to find all the issues where the the "refresh test" date is the same day and the issue is not in the "finished" status:

"refresh test" is not empty and "refresh date" = now.jiraDate and status!="finished"

Then add an action to Send Email. This will execute for each issue found by the JQL in the trigger.