How to delete customers in Jira Service Management (not team members, only external customers)

Question

On the "Customers" tab, I've already added some organization but also emails (without including them in an organization), however for the last ones I cannot delete them.

Some have an active account and others not (it shows "resend invite"). However, I would like to delete them from my dashboard but there is no trash button visible. This button is only available for the organizations.

How can I delete them ?

Thank you

Laura Righi · Answer

Hi @Alex Koxaras -Relational- , Thanks for the help! Unfortunately, this process didn't work well and we still couldn't delete them even with a org admin.

Tomislav Tobijas · Answer

Just to add on what Alex said, naming of the navigation pages is slight different on original and centralized user management (depends which one you're on), so here's an official docs on how to delete customer accounts: Delete portal-only customers

Cheers,
Tobi

Alex Koxaras -Relational- · Answer

Hi @Laura Righi and welcome to the community,

Try deleting them from Portal Only customers sections:

* Go to cog wheel > user management
* Products > "select the site"
* Choose Portal only customers from the navigation menu (left)
* Try deleting them

Let me know if that works.

P.S. You have to be an org admin to do the above.