Can't get filter to display items from multiple projects

Question

I have a Kanban business project and have added a filter with three projects to the Board.. The first project is the main one and all issues display as expected. I am expecting to see issues from the other two projects but they don't display. I can't see why not.

Any guidance is appreciated?

Also, when editing the filter, I the project drop down not all projects appear. I am not clear why this might be.

I realise these are all problems of my lack of experience/knowledge.

Trudy P Claspill · Answer

Hello @eq

Welcome to the Atlassian community.

You say you are using a "Kanban business" project and you added a filter that includes three projects.

Can you provide a screen image that shows this board and your attempt to activate the filter?

The reason that I ask is because a "business" project comes with a built-in kanban-like board. That board has a non-editable filter that enables the board to show only issues from that project. You cannot show issues from multiple Jira Projects in a single "business" Project's board.

I would like to understand exactly what type of project you are truly working with, and how you added a filter to that project, so that I can tailor my advice to your situation.

Walter Buggenhout · Answer

Hi @eq and welcome to the Community!

If you want to run a filter across multiple projects, make sure to create it from Filters > Search Issues and make sure to explicitly select all projects you want to retrieve issues from - as in your board filter.

Your board is located in a project. And if you create a filter from the issues view in that project, it restricts to that single project only by default.

Hope this helps!

Alex Koxaras -Relational- · Answer

Hi @eq and welcome to the community,

In order to view issues from different kind of projects, you must have the browse project permission. Considering the fact that you already have that, when you create a filter and place it on a specific Kanban board of a project, you also have to map ALL statuses to the existing columns https://support.atlassian.com/jira-software-cloud/docs/configure-columns/

Let me know if the above helps you.