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Monitor outgoing mails

Hennie Bink

Hi all,

I like to monitor the outgoing mails.

We are not always sure that a message in “Customer Reply” is sent when we create a Clone of a ticket or when we manually add a customer to a ticket.

Is there a logging of the outgoing mails?

Accepted answers

Walter Buggenhout

Hi @Hennie Bink,

Yes. See this community article about the feature. Successfully sent emails are currently not tracked, but this is on Atlassian's roadmap. See JSDCLOUD-13528 to stay in the loop of progress there.

Hope this helps!

All comments

Walter Buggenhout

Hi @Hennie Bink,

Yes. See this community article about the feature. Successfully sent emails are currently not tracked, but this is on Atlassian's roadmap. See JSDCLOUD-13528 to stay in the loop of progress there.

Hope this helps!

Hennie Bink

Okay thanks. It is sure a necessary feature!

Is there already an logging of unsuccesfull emails? That helps for the time being. Where can I find these?

Walter Buggenhout

That is explained in the article I shared. There is a customer notification log, visible only to project administrators.

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