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not able to log in after turning sso on

Emma Hernandez

I set up SSO and added 4 members to this policy. When the members try to log in they get the following error message.

Sorry but we're having trouble signing you in

The signed-in user is blocked because they are not a direct member of a group with access

Accepted answers

Valerie Knapp_dpp5c6

Hi @Emma Hernandez , thanks for your question.

Have you confirmed that the users with this policy are members of a product access group?

Were they logging in normally before you added them to the SSO policy?

Best wishes

All comments

Valerie Knapp_dpp5c6

Hi @Emma Hernandez , thanks for your question.

Have you confirmed that the users with this policy are members of a product access group?

Were they logging in normally before you added them to the SSO policy?

Best wishes

Emma Hernandez

yes they are part of the access group

User and Groups.jpg Jira users.jpg

Valerie Knapp_dpp5c6

Hi @Emma Hernandez , I found a knowledgebase article about this https://confluence.atlassian.com/jirakb/user-cannot-log-into-atlassian-cloud-with-error-the-signed-in-user-is-blocked-1141983758.html

Please can you check this out and see if it helps you.

Best wishes

Emma Hernandez

Thanks so much. This worked.

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