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Automation cannot see forms or request type.

Kevin Baidas_t1xq08

I have a rule that looks for a specific request type then it runs an action. I can select the request type in the drop down of the issue fields condition.

When the automation runs, the request type is blank and fails the condition. I tried the same with a condition to identify a form and it fails as well.

I have added some action logs and they show the smart values as being blank.

Accepted answers

Atlass Monster

Hi @Kevin Baidas please follow the advice of Trudy.

I suggest you sort out the smart values output. Nowadays Atlassian have smart value helper that you can use to get the syntaxis right, sometimes one misplaced word can be a deal breaker.

Screenshot 2025-01-01 213155.png

All comments

Trudy P Claspill

Hello @Kevin Baidas

Welcome to the Atlassian community.

When asking for help with an automation rule it will help us to help you if you provide the following:

A screen image that shows your entire rule.
Screen images that show the details of steps that are generating unexpected results.
Screen images showing the output from the Audit Log from execution of the rule.
Screen images showing the details of issues involved in the rule.

Atlass Monster

Hi @Kevin Baidas please follow the advice of Trudy.

I suggest you sort out the smart values output. Nowadays Atlassian have smart value helper that you can use to get the syntaxis right, sometimes one misplaced word can be a deal breaker.

Screenshot 2025-01-01 213155.png

Kevin Baidas_t1xq08

I have used the smart values output.

I ended up using the Issue Type option for the conditional statement instead of the Request Type.

And it was successful.

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