Losing Changes on a Page using Confluence App - Android

Question

For a few weeks, my Confluence App on Android started to behave unexpectedly and some changes are lost.

For instance, I create a new page to take my notes and start adding content. Sometimes I switch to another app to copy and paste some excerpts and when I go back to Confluence App, it shows a loading icon. After a few seconds, shows up a banner stating changes have been saved and it scrolls all the way to the top. Every time I switch and come back it is annonying to wait for a few seconds to continue editing.

When I try to scroll down, it starts randomly selecting words in the text and stops scrolling. When the page becomes long it is very annoying.

Usually, I only use: Headings, Paragraphs, Information and Note panels, plus some words in bold nothing out of the extraordinary.

Also, when I save the document finally, and go back to review it, I have noticed half of my notes are completely lost.

This has happened consistently for the last few weeks on all new pages I've created.

The overall user experience is not nice at all. A few months ago I was very happy with it. Now, I feel frustrated and thinking over on switching to another note taking app.

Please help!

Tomislav Tobijas · Answer

@paespi As I cannot replicate problem on my side, I would suggest starting Standard or Premium free trial in order to be able to raise a ticket. Once the ticket is resolved, you can always switch back to Free plan.

paespi · Answer

I tried to report the bugs to the Support team, but unfortunately that is not included on the free account.

Tomislav Tobijas · Answer

Hi @paespi ,

I'm not using Confluence mobile app that much, but I would say it all depends on the system version you're using. I've tried checking open bugs related to the app, but couldn't find anything related.

I would suggest reaching out to the Support team with this as they can maybe provide some additional info and guidance on what else can/should be checked in order to debug this. If this is an app problem, they'll probably create a bug on the dashboard (if so, I think Community members would appreciate if you could share a link here).

Cheers,
Tobi