Is there an interface for customers?

Question

We manage and execute multiple software projects and we are considering using JIRA for that. Currently, we have to send project status reports to our clients manually via emails. Also, when our customers have to report issues, they do so via email. Is there a way we can expose a part of JIRA system to them so that they could get status reports and submit requests for changes, bugs, etc?

unknown · Answer

Simon, as Erik said above you can use JIRA email support to communicate.  If you have an account, its possible to give that user permission in the project, but not right to use, therefore they dont have ability to login interactively, therefore do not add to your license cost.

Things get interesting if you dont have an account, there is JEMH, whichi s afeature rich message handler for JIRA, that allows amongst many things, remote email-only users to participate with JIRA.  It has integrated security so that only 'email users' already involved on an Issue may contribute further.

An end-end walkthrough of how to setup JEMH for this is at:

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch

Simon Pritzkat-Gerthenrich · Answer

Creating an standard JIRA-user for each customer, makes JIRA prety expensive... or is there somthin I didn't see?

Volatiana Andri · Answer

can you detail this configuration pleas!