Site Maintenance

Question

I encountered a "Site Maintenance" message while trying to access my Atlassian Cloud instance. The message indicated that the site was unavailable due to scheduled maintenance. However, when I checked the Atlassian Status page, all services, including Jira and Confluence, were marked as operational.

To troubleshoot, I:

* Cleared my browser cache and cookies.
* Verified the maintenance window details on the provided links.
* Tried accessing the site from a different browser and device.

Despite these steps, I still cannot access my instance. Could you please help to understand what problem is it?

Sarp Egemen · Answer

Hi @Yuliia Tymchyshyn

In rare cases, your instance might get stuck in a maintenance window even when no maintenance is actually occurring. This can happen, for example, if your subscription/trial expires during scheduled maintenance, causing the system to get stuck. This is a known bug.  (Check this links: JAC Ticket , Related Community Post )

If Statuspage shows all services are operational, the best solution is to contact Atlassian support for assistance, as Manoj recommended.

qaiser umar · Answer

Site maintenance ensures your website stays secure, functional, and up-to-date:

* Optimize Performance: Improve speed and responsiveness.
* Update Security: Apply updates and back up data.
* Refresh Content: Keep information relevant.
* Check SEO: Optimize keywords and metadata.
* Fix Bugs: Resolve errors and broken links.
* Enhance UX: Test navigation and design.

Regular upkeep ensures reliability and usability.

Manoj Kumar Gangwar · Answer

Hi @Yuliia Tymchyshyn Welcome to the community!

Any site maintenance done for the Cloud should not result in downtime. You can raise a ticket with the Atlassian vendor using the below link.

https://support.atlassian.com/