Is there an elegant way to glean the user who logged an issue via the api?

Question

Note that I don't want to extract the reporter field, as this field is mutable and can be changed.

I need to extract the name of the person who initially logged the issue.

I have tried the changelog endpoint below but this doesn't seem to start logging until after the issue is created, so doesn't record the person who logged the issue.

https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-changelog-get

It doesn't appear to be available via the 'get issue' endpoint either.

Any other ideas?

Pablo V. · Answer

Hi @Joshua Bennett - additionally to what @Ashish Bijlwan suggested, you can use smart values (Find all available smart values for a Jira issue) in an Automation for Jira rule to obtain the creator's values and set them in any way you want.

Smart value: {{issue.fields.creator.displayName}}

See the example in the attached picture below:

I hope this helps you!

- Pablo / SSE - ServiceRocket

Ashish Bijlwan_zogaqs · Answer

Hi @Joshua Bennett

You can use creator field.  Creator will be the one who created the issue in Jira.

https://<sitename>.atlassian.net/rest/api/3/issue/ABC-123?fields=creator

Also, you can add creator field as column in issue navigator and it  will show you the creator name:

Regards,
Ashish