Concerns with time log in transition screen popup

Question

Created a transition screen that would ask people to log time spent on a ticket before submitting the tickets for review. I have added 2 fields 'time tracking' and 'log work' and I have mapped the screen in workflow.

My concerns are :

1. The 'time tracking' field only shows 'Original Estimate'. How do I show the total effort that is already logged in the ticket like it shows when viewing a ticket ?

2. By default 'Log work' is collapsed. How to keep it expanded by default when the popup opens? This makes no sense !

3. The 'log work' also seems to work very differently and allows the user to specify 'time spent' and 'time remaining'. All I want is to show them the amount of time that has already been logged with option to specify 'time spent'  that may have been missed and 'time remaining'

Project Manager_w3mmyj · Answer

Hi @Tomislav Tobijas

I am even considering maybe adding a line on the popup screen with some text instructions but that also doesn't seem to be straight forward.

If you have any other suggestions please share.

Thank you for the help.

Tomislav Tobijas · Answer

Hi @Project Manager ,

* Regarding item #1, I don't believe something like that is possible to display on the screen. I've scanned JAC, but couldn't find anything related to it.
* Item #2 - I can agree with you that this should be expanded by default. Here's a suggestion for it: JRACLOUD-85488: Log Work field should expand by default in the New Issue Transition experience. 
* Item #3 - similar to the first question, I'm not sure if it's possible to display total time already spent. Regarding displaying only Time Spent and hiding Time Remaining/Remaining Estimate, here's a suggestion for that: JRACLOUD-69849: Hide Time Tracking estimates from certain users (e.g. customers)

There are some limitations regarding using native time tracking feature so that's why most customers switch to using apps such as Tempo Timesheets.

Cheers,
Tobi