can't add authentication file to root of website

Question

We use squarespace and I can't find a way to put the domain authentication file in the root of our website space.

Is there another method for proving we own the domain? Most folks who do this provide 2 or 3 methods to verify.

One I've seen is to send an email to the site administrator as per the whois record; another is to look for a special site in the DNS records. I can do either of these. I can't do the website update. I would imagine that there are many in this predicament, especially if you only have a domain and don't have a website.

Any chance of a different way to prove I own rockleyphotonics.com?

James Sullivan · Answer

Having the same problem.

Nic Brough -Adaptavist- · Answer

I thought it might be that, but there's been several similar ones recently that don't refer to Atlassian and then go on to be unrelated, so I pasted a stock answer to prompt a confirmation.

Whilst I understand the easy option is the file-at-root, and I do understand why it's being done, I don't think it should be the only easy option.

We're not support here, we're end-users like you are, but, it's always worth trying here!  In this case though, I do think you need to go to Atlassian support over at https://support.atlassian.com (I'm kind of hoping just being able to raise it there and provide the right details is enough to get it sorted)

Grant Bristow · Answer

Atlassian has started a new authentication system that requires domain ownership verification so that they can apply the authentication and password policies for the domain. Unfortunately, Atlassian only looks for one thing: a file in the root of the domain's website. We do not have that "flexibility".

I thought I was submitting a trouble ticket. If not, I apologize.

Grant