Hi,
I've been trying to add a comment when an issue is linked to an incident. I tried using [~userName] and others. However, it doesn't work.
I place the screenshots so you could understand better.
Hi @Sebastián Granizo
This is a tricky situation where the @ mentions may not work in Automation. I could be mistaken or they have fixed it in the last few months, but I recall this coming up over the summer.
Bill gave a solution in this thread, it is a few years old:
https://community.atlassian.com/t5/Jira-questions/How-do-I-tag-a-specific-user-in-a-comment-from-automation/qaq-p/1523998
This thread is specifically for Data Center, however, several users tried multiple approaches to get user mentions to work.
https://community.atlassian.com/t5/Jira-questions/Mention-tag-user-within-a-comment-via-an-automation-rule/qaq-p/2542332
Hello @Sebastián Granizo
Welcome to the Atlassian community.
This works:
[~{{issue.assignee.name}}]
Replace assignee with reporter or creator as you wish.
Thanks so much, Bill's solution worked
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