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User Accounts Not Matching on Import from CSV File

Doug Slay

When importing data via the External System Import utility, the user fields from the CSV file are not matching user accounts in Jira. The CSV file contains the user name as "dslay". The user account in Jira is dslay@domain.com. Why will it not match on "dslay"? If I update the CSV file to use the full email address it matches and the import goes successfully.

I just cannot manually edit all of my CSV files to match this change across all of the user fields (Assignee, Reporter, Comments, Work Log, etc.

Any ideas?

Accepted answers

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Florian Bonniec

Hi @Doug Slay

On JIRA Cloud. Username has to be an email.

https://support.atlassian.com/jira-software-cloud/docs/how-are-usernames-changing-in-jira-cloud/

Regards

Doug Slay

What is the recommended approach then for updating the CSV file export out of Jira to include the full username instead of just the portion prior to the domain?

Florian Bonniec

I use to create users first, then in my csv reference the user email instead of the username. Did that for DC to Cloud migration when migration assistant did not exist.

Doug Slay

I would do that, but I will be importing thousands of records with tens of thousands of user references across the different fields. I twill be almost impossible to manually update all of the references prior to import.

I am especially worried about the Comments and WorkLog fields since these fields are text strings and not something I could map prior to the import.

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