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Multiple Customers being notified

Lucca Fernandes

Good morning Guys,

I would like to add several emails to receive updates of specific tickets in Jira Service Manager, today, my organization uses JIRA's closed system, where users who can access and open calls are specific, only those who add the email.

What I need is that, in some specific tickets I can add more than one email to be notified with ticket updates.

Accepted answers

Florian Bonniec

Hi @Lucca Fernandes

Could you add them as participant in the specific ticket ?

Regards

All comments

Florian Bonniec

Hi @Lucca Fernandes

Could you add them as participant in the specific ticket ?

Regards

Mathew Lederman

Agreed @Florian Bonniec adding the users to Request Participants seems like the way to go for this request. Would be worth checking the notification scheme to confirm Request Participants get the same notifications as the Requester.

Lucca Fernandes

Hello,

How do I add them as Request Participants?

Mathew Lederman

From the Portal view, simply use the 'Share' button. From the Agent View, there should be a 'Request Participants' field, though you may need to look in More Fields or add it to the Issue Layout if it's not visible.

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