I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed without any issues.
・Instance A
・Instance B
The contents of the web request URLs for A and B are the same except for the cloud ID.
■To reopen a form
- The web method
PUT
https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{{issue.Key}}/form/{{issue.properties."proforma.forms".forms.uuid}}/action/reopen
■Error message
Unable to publish the web request - received HTTP status response:
Error found in the HTTP body response:
{"errors":[{"status":404,"code":"NOT_FOUND","title":"Route not found","detail":""}]}
I tried adding "Record Action" to see if I could get the value using smart values.
・Instance A
⇒Unable to get value
{{issue.properties."proforma.forms".forms.uuid}}
・Instance B
⇒No issues
Could the error be caused by a permissions issue? Or a smart value issue?
I would appreciate it if you could let me know.
