Hi Team, We are experiencing an issue where users are unable to add comments on Jira tickets with the Bug issue type. Previously, the same users were able to comment without any issues. Here are some key details: * The problem seems specific to the Bug issue type, as commenting works for other issue types. * We suspect it could be related to changes in the Permission Scheme or a potential issue on Jira's side. Could you please guide us on how to troubleshoot this issue or confirm if there are any known limitations or recent updates affecting this functionality? Looking forward to your insights. Thank you!

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Unable to Add Comments on Bug Issue Type in Jira

Ayush Pathak_m0tj6l

Hi Team,

We are experiencing an issue where users are unable to add comments on Jira tickets with the Bug issue type. Previously, the same users were able to comment without any issues.

Here are some key details:

The problem seems specific to the Bug issue type, as commenting works for other issue types.
We suspect it could be related to changes in the Permission Scheme or a potential issue on Jira's side.

Could you please guide us on how to troubleshoot this issue or confirm if there are any known limitations or recent updates affecting this functionality?

Looking forward to your insights.

Thank you!

Accepted answers

All comments

Trudy P Claspill

Hello @Ayush Pathak

The project permissions don't support setting permissions per issue type so it is unlike to be specific to the project permissions.

Does this affect more than one project?

Have you reviewed the Workflow associated with the Bug issue type? It is possible to use Workflow Properties to restrict certain permissions based on the status of the issues that use the particular workflow. Refer to this for more information about workflow properties: