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Jira Team-Managed Business Project Issue Limits

Mia Bright

Hi Team,

We have recently migrated some Trello projects across to Jira. In doing so, all of the columns have migrated as "To Do" type statuses which has resulted in being unable to see new issues on the board as we are over the issue limit.

The problem is that even after changing some of these columns/statuses to "Done" type statuses, we still can't see new issues on the board.

Is this expected behaviour or is there something else we need to do here?

Thanks,

Mia

Accepted answers

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Trudy P Claspill

Hello @Mia Bright

One feature of Business/Work Management boards is that items that have been "done" for 2 weeks or longer will automatically be hidden from view on the board. Does that explain any of your missing issues?

Beyond that it appears that there is a limit on such projects' boards to display only the first 3000 issues added to the project (excluding subtasks), as documented in the change request where the limit was increased from the previous limit of 1000.

https://jira.atlassian.com/browse/JWMCLOUD-23

There is a new change request linked to that one asking for there to be no limit.

https://jira.atlassian.com/browse/JWMCLOUD-613

The current work-around is to create a Software Kanban board based on a saved filter that references the Business project. Software Kanban boards have an issue limit of 5000.

Mia Bright

Hi Trudy,

In regards to your first question, there is no issue with them being hidden after being "done" for 2 weeks or longer. It's that I would expect any "done" issues to stop counting towards the issue limit.

I would also expect to be able to filter to see these issues. It is quite frustrating to not be able to put any filters or views on the board to be able to retrieve these "new" issues if we are over the limit.

e.g. as Business Projects have different views per workflow, I should be able to see 3000 issues per view as opposed to in the project as a whole.

Thanks,

Mia

Trudy P Claspill

Regarding the hiding of "done" issues, it just came to my attention that yesterday Atlassian released a change to make this configurable in both Company Managed and Team Managed Business projects with the available options being 7, 14, 30, and 60 days.

https://jira.atlassian.com/browse/JWMCLOUD-19

As just another user of the product I am sympathetic to your frustration. I recommend that you contact Atlassian directly through a support case to see if they can offer you any additional information about change requests related to the issue limit functionality.

Mia Bright

I know that I can adjust the dates but it still gives me a minimum 7 days until the issues drop off where I can't see any new issues. Super frustrating to not be able to even filter down to less than 3,000. I will have a chat to them and see if there is a better workaround than creating a whole new project.

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