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How to change the email that send notifications to my domain email

Wilson Lima_85yh1i

Hi Guys,

I'm struggling to find how and where I can change the email that sends notifications from Jira email to an email from my domain.

My email domain is already verified.

And I have already added one email:

But after that, I can't find where I can set up this email to be the one that will send notifications and also receive emails to raise new tickets automatically.

Following this article, I couldn't find it in my JSM steps 4 and 5.

https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

Additionally, here, I can't see the email address that I added in the image above:

One more thing that could be my misunderstanding, and the reason for it, is that this email (support@dnx.solutions) isn't one account (user/password); it is a group email.

Thank you,

Wilson

Accepted answers

Bharat Kalia

Hello @Wilson Lima - Thank you for providing most of the information. It seems like you might be looking for "Notifications" tab and then find the "internal notifications" and over there you will the email address which can be edited for the notifications email.

Screenshot 2024-12-17 at 10.04.18 AM.png

Please check and let me know if you can find that.

Thanks,

-Bharat

Samuel Gatica _ServiceRocket_

Hi @Wilson Lima

With the new menu layout, you can easily update the notification sender like this:

From your service project, select Project settings, then Notifications, then Internal notifications.
Select Edit next to the email address.
On the notification email page, select Edit next to the email card.
From the Email drop-down, choose a custom email address, or use the default Jira cloud email.
Alternatively, you may customise the email prefix if you choose to use the default Jira cloud email address.
Select Save.

Ref: https://support.atlassian.com/jira-service-management-cloud/docs/send-notifications-from-a-custom-domain-email-address/

Best regards

Sam

All comments

Bharat Kalia

Screenshot 2024-12-17 at 10.04.18 AM.png

Please check and let me know if you can find that.

Thanks,

-Bharat

Wilson Lima_85yh1i

Hello @Bharat Kalia

Thanks for your help.

Indeed, I haven't looked at Internal Notification and it worked.

Now, the other point: is it possible to configure this same email to receive emails that will become a new ticket? Taking into consideration that this email is one group email and not an email account?

Thanks,

Wilson

Samuel Gatica _ServiceRocket_

Hi @Wilson Lima

With the new menu layout, you can easily update the notification sender like this:

From your service project, select Project settings, then Notifications, then Internal notifications.
Select Edit next to the email address.
On the notification email page, select Edit next to the email card.
From the Email drop-down, choose a custom email address, or use the default Jira cloud email.
Alternatively, you may customise the email prefix if you choose to use the default Jira cloud email address.
Select Save.

Ref: https://support.atlassian.com/jira-service-management-cloud/docs/send-notifications-from-a-custom-domain-email-address/

Best regards

Sam

Bharat Kalia

@Wilson Lima - Glad it worked out well. Yes, you can use the email to configure it in a way that if an email has been sent to this email it will become a ticket and I think you have already configured that in "Channel & Self service" > "Email" settings. The only thing you would have to set up is the "email" request type so that the ticket can be created.

You can test the process by sending an email to the group email and see if it works.

Note : If my answer helped you in any way please accept the answer. Thank you

Thanks,

-Bharat

Wilson Lima_85yh1i

Hi @Bharat Kalia and @Samuel Gatica _ServiceRocket_ , thank you for your help!

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