Jira Automation Branching for Adding Comments

Question

Hi

I am creating an Automation Rule to Check all the Tickets which are in Waiting for Customer Status & Customer has not replied / responded on them. Then the rule should Add comments on those Tickets asking the customer to Update

I have created the following Automation Rule as shown in the attached Snap. But Automation shows Error of Incompatible Components.

Second, I can't find the following in Branch Rule / Related Issues - Add a “For each” branch to iterate over the issues found by the Lookup issues“ action or as shown in second Snap i.e., For All Created Issues

Thanks

Shahzad

Shahzad Iqbal · Answer

Hi @Susan Waldrip

Yes, I want to Add Comments to All the Issues found in Lookup Results

Thanks

Susan Waldrip · Answer

Hi @Shahzad Iqbal and @David Freitez , I wonder if you need to iterate through the lookup results (i.e., issues) after you get the Lookup results and add the comment to each one instead of putting "add comment to issue" after finding all the matching issues? Just a thought...

Shahzad Iqbal · Answer

Hi @David Freitez

I have dropped the For: Current Issue (Branching) from the Rule

Still it shows Error as show in the attached snap

Regards

Shahzad