Unable to select Parent on Jira mobile App for an individual Project

Question

Hi everyone,

so right now I have the issue that one of my colleague is unable to see / pouplate the parent field for issues in his project. On desktop everything works fine for him. I have also doublechecked the Parent field in the Layout section aswell as a double check regarding permissions. But seeing as it works for every other colleague (myself included), I can't seem to pinpoint what is causing this behavior.

Moreover, on a different project, he does see the parent field (see attached screenshots).

Any ideas what may be the reasoning behind this behavior? He also deleted & re-installed the Jira App on his phone and the problem persists.

In the Screenshots the option "Übergeordnetem Vorgang zuweisen" relates to the Parent. As mentioned other people are able to see this option. For him however, this does not appear on his project. He does however see the option in the WEB projects as the 2nd Screenshot shows.

Any help is highly appreciated! Thanks in advance

Rafael Freymueller · Answer

Hi @Simon Stiefel ,

thanks for the reply, I have raised a Support Ticket with Atlassian.

Kind regards,

Rafael

Simon Stiefel · Answer

Hi @Rafael Freymueller ,

Thank you for reaching out and apologies if you (or your colleague) have experienced an issue with our app!

In order yo start a proper investigation into the issue, I'd recommend reaching out to the Atlassian Support team at support.atlassian.com and raising a ticket with them. That will allow us to dig deeper into this problem.

Thank you,

Simon

Rafael Freymueller · Answer

After doing some research on the forum I have found some other threads reporting a similar issue. However, this case is really frustrating because no solutions / answers are to be found.

Any tips are appreciated since this one seems to be a tough nut to crack