My Atlassian Cloud products are suspended

Question

Hi

I opened my Jira account today but i fount this message

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed.
If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.Please help me because all my data to software project in Jira account.Thanks.

Den Sh · Answer

@Andy Heinzer 
Can you advise please, the same issue with accessibility to the jira.
Cant see unpaid invoices, but subscription suspended.

Filled up 2 tickets, more than 24 hours ago, No answers.

PS
All done - issue with payment

Andy Heinzer · Answer

Hi @Assist10

I found that one of the sites you are a member of, had a product suspended for missing payment.  But it looks like the product has been reactivated today.  If this is still a problem, could you please share with us the URL of this site so I can look into this further.

Thanks

Andy

Valerie Knapp_dpp5c6 · Answer

Hi @Assist10 , welcome to the Atassian Community and thanks for your question.

I am going to escalate this post for you to Atlassian as we can't do much to go and check your instance.

Someone will contact you here to help you resolve the problem.

Best wishes