A few users are unable to install our app from Atlassian Marketplace, how can we debug?

Question

Hey folks,

We noticed recently that a few users are not able to install our app from the Atlassian Marketplace while the others can.

Can you please help with the problem? How can we debug?

Thanks!

John Funk · Answer

You should still be able to use that for technical assistance.

BrowserStack · Answer

Hey John, I'm the app seller on Atlassian Marketplace. It seems this link is for the Atlassian users

John Funk · Answer

Hi Browser - Welcome to the Atlassian Community!

I suggest you contact Atlassian support and submit a ticket.

https://support.atlassian.com/contact/#/