All JSM Ops team members are receiving alert app pushes whether they are on-call or not

Question

I am running into some strange behavior out of our JSM Operations on-call rotations.  When an alert comes in, all members of the team are being sent app pushes for the alert even if they are not the active on-call.  This is also happening for email alert notifications.

Call/SMS is working as expected (only calling the active on-call).

For now, I have had my users disable app pushes and email notifications, but I would like to know if this is expected behavior, and if not, how to fix this.

Mike Hilty · Answer

That's not the case.  The escalation policy is "Notify members of on-call schedule", followed by "Notify next member on rotation in on-call schedule" after 15 minutes.

The strange part is that calls are only going to the current on-call, but the app pushes are going to everyone on the team.

Christopher Yen · Answer

Hi @Mike Hilty

I would check the operations escalation policy, possibly it's set to notify all members