How can I add a new Billing Admin

Elena Marin_4fpxqr

We are on Trial version, and we need to do the payment, but before this I need to add a new user as a Billing Admin. How can I do this?

I tried what is there in the help:

"Add a billing admin

To add a billing admin:

1. Go to admin.atlassian.com/billing

2. From the left navigation, select Billing permissions.

3. At the end of the list, select Add new admin.

4. Enter the email address and select Add admin.

To add multiple billing admins for the same account, they must be added one at a time. You can’t add a distribution list"

 

But when I go to the 

admin.atlassian.com/billing 

it's redirecting me to the Overview page where there is no option for the Billing permissions.

 

Thank you!

Mayura Gautham

Hey @Elena Marin 

Thank you for reaching out to the community forum.

I see you have already tried to add the billing admin via  admin.atlassian.com/billing and I understand you were not able to successfully add the user.

Our customer advocate team would be able to assist you with this issue. 

You can directly reach them using the link below:
​Start a Chat with Jira Billing Support

Once you click the link, select the appropriate billing-related topic, and the chat option will pop up right away. This is the fastest way to get your billing questions addressed!

Thank you.