APPROVER GROUPS ?

Question

Who is in the approval groups or can I add a person I created a workflow for an issue type When the ticket arrives, I will ask for approval from the department manager When the approval is given, the ticket will be assigned to the user named a I ask for your help

Harshit Grover_6rubg7 · Answer

Hi @Aykan Inal ,

Please follow below URL to know more about this :

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/

Regards,

Harshit

Robert Wen_Cprime_ · Answer

Hello @Aykan Inal !

When you set up Approvals, you can use the Approvers field or the Approver Groups field.

The Approvers field is a user field, while the Approver Groups field is a group field.

So, if you want to specifically identify users, use the Approvers field.  If you want to identify users in a group that you've created, use the Approver Group field.

Note that you can also set any user or group field you have created.  Details are here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/