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How to set the reporter in create issue by API (POST REST API)

Julien Groud

I try to create a issue ticket with the REST API
POST /rest/api/3/issue

In the body I set :

"reporter": { "id": '0123456789'},

But got the error :
{"errorMessages":[],"errors":{"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."}}

I tried as value the accountId of the user, the emailAddress of the user and the displayName of the user but I always got the same error.

I found on internet users using raiseOnBehalfOf but got the same error with the same values tested on reporter

Can you help me ?

Accepted answers

Julien Groud

Problem solved !
The account creating tickets must be admin on projet level (I was admin on organisation level).

So go to https://XXX.atlassian.net/plugins/servlet/project-config/XXX/people and add you as admin on the project.

All comments

Marc -Devoteam-

Hi @Julien Groud

Welcome to the community.

The error states that the field reporter is not on the screen that used by the issue type that you you in your API call.

Is the reporter on the field used by the issue type you want to create?

Julien Groud

Hi @Marc -Devoteam-

Thanks for your quick response.

When I check on web interface I saw the field "Rapporteur" ("Reporter" in french)
On this page : https://XXX.atlassian.net/plugins/servlet/project-config/XXX/issuetypes/10009/fields

And when I create a ticket manually I have the information on the ticket

Is there a way to confirm with an API call ?

Marc -Devoteam-

Hi @Julien Groud

What is the API call you are trying to make?

You can use this field, but in your API call you are specifying an issuetype in the call as well.

An issue type in Jira is related to an issue type screen scheme in a project.

On the issue type a single or multiple screen schemes can be used, based on the issue type.

Check which screen scheme is used for the issue type you want to create, in the found screen scheme, see the screen that is used to create the issue, is the field reporter on this screen?

Julien Groud

Thanks @Marc -Devoteam-
I try to understand the link between data and make request to find the good ids.

I have GET the list of issueType /rest/api/3/issuetypescreenscheme/project?projectId=10033

I got only one :
{
"maxResults": 50,
"startAt": 0,
"total": 1,
"isLast": true,
"values": [
   {
      "issueTypeScreenScheme": {
         "id": "10030",
         "name": "LIB: Kanban Issue Type Screen Scheme",
         "description": "",
         "projects": {
            "maxResults": 0,
            "startAt": 0,
            "total": 0,
            "isLast": true,
            "values": []
         }
      },
      "projectIds": [
         "10033"
      ]
   }
]
}

After I have GET the list of issue screen scheme /rest/api/3/issuetypescreenscheme/mapping
{
"issueTypeScreenSchemeId": "10006",
"issueTypeId": "10009",
"screenSchemeId": "10030"
}

From the issueTypeScreenSchemeId i search screenScheme /rest/api/3/screenscheme
{
"id": "10234",
"name": "LIB: Kanban Issue Type Scheme",
"defaultIssueTypeId": "10006"
}

And to finish i select le available fields of the screen scheme

/rest/api/3/screens/10112/availableFields
I don't find reporter in the result. But when I am going on web on
https://XXX.atlassian.net/secure/admin/ConfigureFieldScreen.jspa?id=10112
The field is listed on it.

How can I make it available in the API ?

Nathan Phillips_kcvugf

Hello Atlassian Community members.

I wanted to update here. The resolution to this post was that we were missing the 'Modify Reporter' permission within the project where this issue was attempting to be created!

Giving ourselves 'Modify Reporter' permission allowed us to successfully create an issue in our project. Best of luck out there!

Julien Groud

João Afonso_6n8f5j

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