I used the HR service desk template for this project. This template came with the user picker field "Manager" and I want that field to assign an approver. I turned on "Approval" for 1 person in the Manager field must approve in the workflow but the approve/deny email is not sending.
Hi @Vanessa Scherstrom , can you confirm in Project Settings > Customer notifications, that the one for Approval required is created/enabled?
Yes it is.
Would you be able to share a screenshot of the configuration for your Approval required customer notification as well as a screenshot of the issue that should have sent an email? You can blur out any information that you need to. That would help to see what it looks like at the moment.
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