nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Search bar doesn't show the result that exists

alexxkey

Hello community!

I have a question about the search in Confluence. In my case it does not work as it should and as I expect.

I noticed that when I want quickly access one of my pages through the search bar, the search result doesn't show me the pages I'm looking for.

For example, I have a page called "Impact analysis process", I can access it directly. But when I type "impact analysis process" in the search bar, I can't see it in search results.

The same behaviour I observe for many other pages.

Could someone tell me how can I fix it?

CleanShot 2024-12-11 at 12.26.19@2x.png

Accepted answers

Kristian Klima_gtcuat

Hi @alexxkey

Since you're on a Free plan this may not work for you...

The behavior that you describe indicates a broken index. It does happen once in a while. Unfortunately, as far as I know, only Atlassian can re-index your site on Cloud.

I would still try to visit https://support.atlassian.com/contact/#/ and, after filling in some essentials, a Chat option should appear.

I'd argue that re-indexing is required and it's not a self-service option.

When I had the same issue, Atlassian Support was able to sort it out in about 3 minutes.

All comments

Humashankar VJ

Hi @alexxkey

One common reason for search not working as expected is indexing problems. Kindly try rebuilding the index.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

alexxkey

Hi @Humashankar VJ

Thanks for the reply. Could you please advice on how to rebuild the index?

Ines C_7fox3a

Hi alexxkey,

Watching this for further updates. Thanks for raising it.

I noticed something changed in the search on my Confluence instance last week. I cannot pinpoint exactly what it is, but it seems that results are not as good as they used to be, especially when searching with more than one keyword. I thought it was just my imagination, but something is different.

Kristian Klima_gtcuat

Hi @alexxkey

Since you're on a Free plan this may not work for you...

The behavior that you describe indicates a broken index. It does happen once in a while. Unfortunately, as far as I know, only Atlassian can re-index your site on Cloud.

I would still try to visit https://support.atlassian.com/contact/#/ and, after filling in some essentials, a Chat option should appear.

I'd argue that re-indexing is required and it's not a self-service option.

When I had the same issue, Atlassian Support was able to sort it out in about 3 minutes.

Kristian Klima_gtcuat

@Humashankar VJ Re-indexing is not a self-service option on Cloud. Only Atlassian support can re-index the site.

(the only option is selecting Indexing language).

alexxkey

Hi @Kristian Klima

Thanks for the details! now I see that's true. Will try to solve this issue with the support team.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

cloud

confluence-cloud

searchbar