Jira Software is licensed but not currently installed?

Question

Hi everyone,

I recently updated Jira to version 9.12.15 and started encountering the following message:

"Jira Software is licensed but not currently installed."

When I click the Install button, it attempts to install but then fails with the error:
"An unexpected error occurred. Refer to the logs for more information."

Has anyone experienced this issue or have any ideas on how to resolve it? Any help would be greatly appreciated!

Trudy P Claspill · Answer

I have not found any posts that reference the same scenario you are encountering.

I recommend that you contact Atlassian Support directly about this.

https://support.atlassian.com/contact/#/

It would be great if you post an update here with what you learn from support.

Rakeem Bean · Answer

Version 9.12.14. I am using all the above and yes I have googled and found no answers nor a direction to an answer

Trudy P Claspill · Answer

Hello @Rakeem Bean

Welcome to the Atlassian community.

What version were you using prior to the upgrade?

Were you using Jira Software projects, Jira Business projects, Jira Service projects, or all of the above?

I did a quick google search for the message "Jira Software is licensed but not currently installed." and found many references. Did you do such a search yourself and review the information found?