Features not available to all users

Question

We're testing the Jira platform and are currently on a free Jira Cloud plan. I've created the Jira instance and added my users (4 others) as org- and project-admins.

Since all permissions are the same, according to the directory on the Atlassian Admin page, I'd expect the same options to show for all the users. This is unfortunately not the case; users can only see the Summary, Forms and Issues project views. However, my account has access to Summary, Forms, Timeline, Backlog, Board, Calendar, List and Issues.

I know why these options are not showing; the other users lack access to the features-setting. When a user clicks on Add View > More features they are forwarded to the Features-page in the settings, which shows the message: "Project not found. You tried to access a project that doesn't exist, or that you don't have permission to access".

Luc_qjty9l · Answer

Hi @Trudy P Claspill ,

Thanks for your quick answer, please find my response below:

Type of Project: Team-managed Software Project

Screenshot Add View (taken from my account, correct):
Screenshot Add View (taken from user account, incorrect):

I'd like to confirm that we are on a free plan without an active premium trial. The Roles Assignment screen only gives me the option to select the 'Administrator' role for all the users, I can't pick anything else (since that isn't included in the plan).

I checked and we are using a centralized approach to the admin roles!

Thanks for taking the time to review my question, much appreciated! :)

Trudy P Claspill · Answer

Hello @Luc

Welcome to the Atlassian community.

What type of projects are you working with? Get that information from the Type column on the View All Projects page under the Projects menu.

Can you provide screen images that show the "Add View" and "More feature" options you mention in this statement?

When a user clicks on Add View > More features

Though you currently are not paying for Jira (working with a free version) are you using a Free plan or are you using a trial of a Standard or Premium plan?

I ask because the second screen image you shared shows what appears to be the assignment of users to roles within a project. That is not available if you are operating under the Free plan, but would be available if you are working with a trial of a Standard or Premium plan.

Which User Management model is applied to your organization? Review this page to determine yours User Management model.

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/

Being an Organization Admin does not necessarily give product admin access to those individuals. They may need addition access or roles granted to them through admin.atlassian.com

Luc_qjty9l · Answer

Question continued since I hit the max character limit:

In the Free Plan all users are by default added as Project Administrators since customized user access is only available in the Standard Plan or higher. Since all of the users are also org-admins, I'm not sure how anyone could end up on a page that they don't have permissions for/access to.

Screenshot from Project Settings > Access and screenshot from the User Directory to show permissions:

Any tips or recommendations are appreciated!

Thanks in advance!