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Lost the mappings between JIRA and Salesforce via Customware plugin

Graeme1

Hello all,

We've been using the Customware JIRA <-> Salesforce connector for almost a year and this morning our mappings broke with no changes by us in either JIRA or Salesforce.

We we test the connection of the plugin, it reports ok, so the endpoints, login and password are ok.

On the Configure Mappings screen, all our salesforce.com Fields are marked as:

"xxxx is unavailable (perhaps the field has been deleted or the connection is unavailable)"

We have no idea what caused this to break. Customware has not supplied any answers yet, although it sounds like others have had this problem in the past, with no posted solution.

Help or suggestions would be much appreciated,

Thanks,

Graeme

Accepted answers

Dave

This should be a pretty rare occurrence, but if it happens again you can either re-create the link, or drop us a line at https://support.atlassian.com and have us schedule a restart for you. If this is happening more, though, you might also want to follow up with CustomWare to make sure there's no issue with the version of the connector you're using, and possibly Salesforce to ensure there were no service interruptions.

All comments

Abdulrazaq Mohammed Ali Omar

Can you check if the customfield that handles SalesForce tickets in JIRA still available or has been changed?

Graeme1

Not entirely sure, since when I arrived in the office this morning, the connector was working properly again. Obviously Atlassian did something. Thanks for the response, though we're none the wizer about what happened.

Dave

Hey Graeme, it was probably the restart following the weekly maintenance - from your description it looks as though the connector just needed to be reinitialized.

Best,

-dave

Graeme1

Is that something we can do on our end, Dave, if it happens again?

Dave

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