nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I change the default help center?

Morten Milbak

When activating Help Center functionality our only current portal was promoted to be the default help center and all service projects are autmatically linked to this default help center. No option to remove the projects. Which causes our Portal to now show content from multiple service projects.

How can we promote another Help Center to be the default?

We create a new Help Center but are not able to promote this to Default.

Accepted answers

Morten Milbak

I found a temporary solution. Hiding the portal section in my default help center. This is solution enough for me at the moment until I have my new help center design in place.

All comments

Christopher Yen

Hi @Morten Milbak welcome to the community. In my environment we only use 1 help center so I may be incorrect but I believe you can set your default here

Go to Settings ( ) > Products > Jira Service Management > Configuration

then click the View all help centers link and from there I believe you can set the default help center

or you can try this URL

*yoursite*.atlassian.net/helpcenter-management

Morten Milbak

Wrongly placed response I could not Delete

Morten Milbak

Hi Christopher,

thank you for your help.

This is the place I have been trying to change the default. However no option here to do so.

Skærmbillede 2024-12-11 kl. 09.20.06.png

Christopher Yen

Hi @Morten Milbak you're right, I'm testing it out in my sandbox and it doesn't seem like they let you change the default help center. I'm guessing the workaround is to swap the layouts/configurations to the default

I did see this section in the documentation that makes me think the default help center is just locked.

The first help center that comes with your Jira Service Management site is your default help center and it cannot be deleted.

Morten Milbak

I found a temporary solution. Hiding the portal section in my default help center. This is solution enough for me at the moment until I have my new help center design in place.

Morten Milbak

I found a temporary solution. Hiding the portal section in my default help center. This is solution enough for me at the moment until I have my new help center design in place.

Yatish Madhav

Thanks for this workaround @Morten Milbak - it's not ideal but is the 2nd best now that we can hide sections on a portal!

Our use case is that we had about 18 service desks ... and over time, it became very 'complicated' for our end users to use and navigate ... as we move to a new help center, we want to slowly decommission the old, original / default one ...

Thank you

Yatish

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