JSM integration in Teams not showing request selections for some users

Question

So i have a few users who do not see any of the ticket request selections in the Jira integration app for Teams from yasoon.
They can see it perfectly fine via the web browser and when they check it in Teams it kind off loads too but the selection buttons do not come up.
I tried to empty Teams cache, reset the Teams app, reinstalled teams.

I only have 3 users at the moment so for the majority it just works like it should.

Also when the user clicks on My Requests it does show up perfectly but when they click on that page New Request it loads back to the empty screen.

Britta Neugebauer [yasoon] · Answer

Yay, happy to hear that, thank you Stefaan.Desopper@agomab.com !

Stefaan.Desopper@agomab.com · Answer

The problem has been resolved.
Users needed to have specific product access in order to see everything in the Jira Teams app.
Great support from Benjamin at Yasoon to find this issue.

Britta Neugebauer [yasoon] · Answer

Hi there Stefaan.Desopper@agomab.com , thank you for letting us know about the issue with the JSM portal integration for Teams! I saw that you already raised a support request and are in touch with my colleague Beni, so I just wanted to confirm that we’ve received your ticket and are looking into this further.

The details you shared about troubleshooting (like clearing the Teams cache and reinstalling) are super helpful. We’ll keep digging into the issue and follow up with a solution as soon as possible.