nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why can all users suddenly edit comments from other users but no longer reply?

D_D_

Hi, we have been using Jira (Cloud Free) for several years without any problems and suddenly, without doing anything, I as an administrator and all other users can no longer reply to comments, but we can edit the comments of other users.

Does anyone have any idea what happened and how we can fix it?

Accepted answers

All comments

Nikola Perisic

Welcome @D_D_

Check your permission scheme for your project, more specifically the Add Comments, Edit Issues as well.

D_D_

Thanks for your advice. Of course, I looked in the settings first before posting the question here, but I can't find any such options in the project settings.

In the system settings there are options to set global permissions, but not for users to be able to edit other users' comments and/or reply to comments and/or editing ticket descriptions.

Where should I find these settings?

Marc -Devoteam-

Hi @Nikola Perisic

@D_D_ is running on a free tier, some permission options are limited on free tier

Are you using a team or company managed project?

Can you show screenshots (configuration of projects, permission schemes etc..)

Marc -Devoteam-

Also check the audit log in Jira and the audit log in administration

What changes have been made?

Nikola Perisic

Hi @Marc -Devoteam- ,

Audit logs are only available for the premium tier of Jira.

@D_D_ since this is a free tier that you have, it would be helpful to provide some screenshots.

D_D_

Thank you both.

We're using a team managed project on a free plan. I've removed permission for all users to be able to edit comments but everyone can still edit and delete each other's comments.

Screenshot 2024-12-11 at 10.29.09.png

Also, we can only write a new comment, but not reply to any comment anymore. There is a "Edit" and "Delete" link but no "Reply" link anymore underneath each comment regardless of who the author of the comment is.

Screenshot 2024-12-11 at 10.28.52.png

I also realised that all users are administrators and I can't change their role since we're using a free plan. It looks like Jira has changed the permissions for free tiers and we now have to upgrade the account to be able to set these permissions.

Screenshot 2024-12-11 at 10.30.23.png

As I wrote above, it worked for years and suddenly this change happened without us ever adjusting anything in the settings.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud