Hi All,
Our customer is experiencing an issue with the notification toggle button on the service portal. We have a JSM project. One of the users in the organization created a change request called "Managed Firewall Services Request" and shared it with other customers.
The notification button remains turned on initially, but after a few minutes, or whenever a JSM internal staff member or organization member adds a comment, the notification toggle for that user switches off upon reloading the page. I believe this is a technical bug.
Thank you for your answers
