Is it possible for a JSD customer to create a loom video as the content of their request?

Question

Hi,

I'm looking to gather feedback from customers. Video would be great.

Can Loom be exposed to customers? Assume that a given customer wouldn't do more than a couple of videos in a month. How would licensing work?

To put it another way:

In jira service management, is it possible for the customer to create a loom video as the content of their request?

Thanks,

Martin

Sergio Grisa_3gsnz6 · Answer

customer creating an incident using Loom, just like the agent does?

Bruna Silva · Answer

Hey @Martin Cleaver

Checking this case internally, the integration between the Jira Service Management portal and Loom is currently unavailable. However, we understand that this integration can greatly enhance user experience, so the responsible team created an internal feature request about it.

If you need further assistance with the Loom product, please raise a ticket on the below link by selecting the category that best describes your case:

* Loom - How can we help?

Thank you for your understanding!

Martin Cleaver_dwfamx · Answer

Hi Bruna,

There's nowhere on the page you sent me to that offers support for other Atlassian products. There's general feature improvement voting, but it feels like sparse attention is provided.

Given Loom is now an Atlassian product, I'd expect Atlassian to be investing in use cases that would drive adoption of Loom. Jira Service Management is customer (I.e. new user) facing. It's a good channel in which to get exposure for Loom.

Someone at Atlassian owns the Jira/Loom integration. Can you figure out who that is please?

Thanks kindly, Martin