Trigger mail notification to approver

Question

I want to trigger a notification to the approver(TL) to approve when Team member transit the issue from in review to Approval Awaited under workflow. When TL Approves it TM should get notification. How can i make rules. I have added fields approvals and approver. kindly help me

Harshit Grover_6rubg7 · Answer

@SandeepSingh R Please share an error snaphsot.

SandeepSingh R · Answer

Thank you @Harshit Grover Harshit, After adding approved state it is not asking for approval under Workflow

Harshit Grover_6rubg7 · Answer

Hi @SandeepSingh R ,

Are you using JSM Project ? If yes, then please follow the below article to know how you can add a approval step in the workflow :

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

Regards,

Harshit