How to manage User Recertification using Jira Service Management

Question

Dear Community,

Each day, I am asking my team to use JSM as central tool to manage daily operations and service activities.

I would like to use JIRA to enable a procedure around Users Recertification.
Meaning that on regular basis, I would need to trigger a Service Request to Business Owners, so they review the current list of users, they have the ability to approve / reject the users, be able to identify anomalies, etc...
I am wondering if someone already implemented such workflow in JSM and if so, can provide me some guidances.... Then I will take the configuration from there.

Thank you in advance,
JP

Jean-Philippe Tourmente_lq6tf8 · Answer

Hello everyone,

First for this initial acknowledgement...
Let me provide extra details which were missing in my request.

The business objective is to use JSM in order to have a recertification process in place for different production instances which are not JSM related.
Meaning, that on monthly basis, the production control team will extract the list of users from different systems and I would like to use JSM to manage the recertification workflow.
I am wondering if in this community someone already implemented such workflow and could have some suggestions... Otherwise, I will think about the best solutions with a new Service Request type and associated workflow.

Thank you for any suggestion you might have,
Regards

JP

Yong Yang · Answer

Hi @Jean-Philippe Tourmente

Welcome to our Community.

Just need more about this requirement:

* review the current list of users: where are those users from?
* User Recertification: I guess it’s your business scenario to implement.

Maybe you need a JSM automation to create this service request at a regular basis. I will suggest with more details.

Hope it helps,

YY Bro