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Service Management Portal Access Right

Hi,

For one customer we have this specific Portal URL /

https://XXXXXXX.atlassian.net/servicedesk/customer/portal/17

Nevertheless, if by mistake the customer types

https://XXXXXXX.atlassian.net/servicedesk/customer/, he can see names of other customers (companies that we have).

How can I restrict this access for the last URL?

Thank you very much!

Accepted answers

All comments

Hi @Mahdi CHIHAB

I believe you have created separate portals for separate customers. When a customer visits "https://XXXXXXX.atlassian.net/servicedesk/customer/" he/she will see all the portals they have access to.

Please check your customer permissions and only allow specific customers to access a single project.

Thanks,
Aditya

Hi @Mahdi CHIHAB

you can't restrict access to the help center, only to the project portals.

Even if you set the default help center the customer will still be able to access the other help centers. If he currently can see other projects there, you need to correct your project access permissions.

This is currently confusing and I think this should be corrected in the near future.

Marc -Devoteam-

Hi @Mahdi CHIHAB

Unfortunate on a standard plan of Atlassian, this is not an option.

If your company would upgrade to a premium plan then you will have this opportunity.

See, create-and-manage-help-centers

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