I setup a subdomain, https://support. .org with a redirect (with masking) to a Jira Service Management portal page, https:// .atlassian.net/servicedesk/customer/portal/5, but I get the following error when I launch https://support. .org: "atlassian.net refused to connect.". How do I fix this?

Hi! I don't think that's possible at all. However: Atlassian Cloud supports custom domains nowadays. Perhaps you can look into that? Not for the free plan I'm afraid. * https://jira.atlassian.com/browse/CLOUD-6999 * https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/

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How do I fix "mysubdomain.atlassian.net refused to connect" error?

DuJuan Hair

I setup a subdomain, https://support.<customerdomain>.org with a redirect (with masking) to a Jira Service Management portal page, https://<mysubdomain>.atlassian.net/servicedesk/customer/portal/5, but I get the following error when I launch https://support.<customerdomain>.org: "atlassian.net refused to connect.".