nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Getting an error messages when clicking into request types to edit them.

Ash Sandhu_phriio

I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying "We couldn't load your request type" and underneath it, it says "Either you don't have access to this request type, or it doesn't exist." See below for exact error message.

I get this when I click into Project settings > Request management > Request types > then I click into any of them and get the above error. I can still access the Jira issues that populate in our queue, I can transition, edit, and delete them all no problem, this is strictly an issue with the forms.

My other coworkers with the SAME EXACT roles in the Project permissions tab can access it no problem.

2024-12-04 20_32_48-Biome-Customer-Support - Request types - Service project - Jira.png

Accepted answers

All comments

Christopher Yen

Hi @Ash Sandhu that's pretty odd and unfortunate. Can you try duplicating an existing request type and see if you can edit the duplicate?

Ash Sandhu_phriio

Great question! I just attempted and no luck, same error message.

I also tested creating a new request type altogether and it created without issue, but when it directs me to the page to edit this page, same error. Coworkers are able to access.

Christopher Yen

Hmm I can only think of maybe trying an incognito window to see if it's a caching issue. A coworker with the same role/permissions is able to access and edit right?

Troy Holland_3h85x5

Hi @Christopher Yen

I'm having exactly the same issue as Ash. I can confirm that clearing browser cache and opening an incognito window do not help. I'm also a project Administrator.

Anusha A

Hi Ash,

I noticed that this post was made earlier this month, and we're now approaching the end of the month. Could you please confirm if the issue has been resolved? If not, I can create a support ticket for you.

Regards,
Anusha A

Troy Holland_3h85x5

Hi Anusha,

I can't speak on behalf of Ash, but I'm certainly still having the exact same issue.

Regards,
Troy

Cameron M

Same issue as @Troy Holland and @Ash Sandhu - Can either of you confirm a resolve for this, I found it's a cache/DNS issue of some sort, as Chrome, Edge, Firefox appears to have the same issue, when I go to another laptop that I've not used before works fine.

Most recent revelation was installing Arc browser on the machine that wasn't loading up the issue types via Chromium browsers and it actually works.

Any of you get to the bottom of this?

Maks_hhe5af

@Christopher Yen is there any news on this issue? It's preventing us from changing the layout

Paul Brennan_1wsxk4

Hi, I had just posted a reply to @Christopher Yen below, and decided to try a different device (my phone) as you suggested Cameron. It worked! I then considered what could be causing a DNS issue on my laptop and took a guess at Nord VPN. It was running, but was not connected - so decided to close the app fully to see. I can now edit request types, which I cannot understand at all... Thank you so much for figuring this out, it was driving me mad!!

I hope Atlassian can now look at this issue with a different lens, as this was 100% the cause of the problem for me.

Qasam Hussain

Try to turn off your VPN, if you have one.

I had also this problem, what helped was turning off anti-malware, brouw security etc.

Ash Sandhu_phriio

Update for anyone still experiencing this issue. This was resolved without any action, I just attempted to access this same information the next day and did not experience any issues.

No in-cognito window, no changed settings/permissions, it just seemed to have resolved spontaneously.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management