Automation rule when security level changes

Aggeliki K

Hello,

I am trying to create a rule that sends an email when security level field changes to a specific value (string)

However, in issue fields condition the field security level does not appear.

Do you have any other suggestions?

 

Thank you in advance

Aaron Pavez _ServiceRocket_

Hi @Aggeliki K 

Can you send us a screenshot of the automation you've set up so far?

In my instance, I can see the security level:

Does the actor of the rule have access to the security level?

Maybe you don't have access to the field? or the actor doesn't have access to it.

Check that your user or group or actor has been added to the security level.

Regards