JIRA automation

Question

I have two projects- Project A & B in JIRA I've setup an automation - if there is any task or ticket thats created in Project A, a similar ticket is getting created in Project B with all details. If someone has access to Project B and if they add any comments or updates in the ticket that was created via automation in Project B, I want to sync those updates to the original ticket in Project A. Can you help me with step by step process to set this up in JIRA?

Tobias H · Answer

It seems like the scope is only affecting one project under Rule details, it needs to be configured to included Multiple Projects (both A and B)  or set to Global for it to work.

And make sure if the rule actor (if different from Automation for Jira) has access to both projects.

Secondly, it seems like the JQL for the if statement says: project = myHQ Tickets

But as there is a space in that you would need to write it as "myHQ Tickets" or replace it with the project key.

You can probably also skip the summary part, that was more just an additional security to really narrow down the search scope for the query.

Midhun_oj9uvi · Answer

@Tobias H I have added the above rule, but rule is not executing and comments are not added in Project A from Project B

Tobias H · Answer

Have you tried to link the issues together when you clone, and then use an automation that looks something like this?

And make sure to create it either as a Multiple project or Global automation, so it can see/interact with both Project A and B.