Stakeholders for Problem Management

Question

Hi Team,

Currently for incidents we have an option called "Stakeholders". So, is it possible to utilize the same field for problem as well.

Septa Cahyadiputra_zgeimr · Answer

Hi @Bondili, Pushpitha Bai

Can you elaborate what's not working on your end? I might not be able to help but if I can't other communities member might be able to assist you with the additional details.

regards,
Septa Cahyadiputra

Bondili, Pushpitha Bai · Answer

Hi @Septa Cahyadiputra ,

I tried the same scenario. But it is not working.

Septa Cahyadiputra_zgeimr · Answer

Hi @Bondili, Pushpitha Bai

You should be able to create a custom fields for "Problem Management" with the same characteristics and usage. Then you just need to add the new custom fields into the ticket which allows you to build automation afterwards.

Hope it helps.

Regards,
Septa Cahyadiputra