For the last several months, something strange has been occurring in our queue column "description" (see below). This is not showing on the actual ticket itself when opening, but in the column marked for description on the queue screen. Is there a way to correct this? color: Color value is invalidcolor: Color value is invalid color: Color value is invalid| color: Color value is invalidcolor: Color value is invalidcolor: Color value is invalidcolor: Color value is invalid| color: Color value is invalidcolor: Color value is invalidcolor: Color value is invalid

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Strange code in description column

Arlene OConnor

For the last several months, something strange has been occurring in our queue column "description" (see below). This is not showing on the actual ticket itself when opening, but in the column marked for description on the queue screen. Is there a way to correct this?

color: Color value is invalid

Accepted answers

Arlene OConnor

All resolved.

All comments

Marc -Devoteam-

HI @Arlene OConnor

This seems to be due to default field description on a field called "Description", is there a custom field called Description.

Or is there an automation rule that sets a default context for the field description?

Arlene OConnor

No, the column is created off the default "Description" field

Marc -Devoteam-

Hi @Arlene OConnor

That could seem so, but can you verify by checking all custom fields?

Have you also been able to look at automaton rules?

Is there an app on the system, that added colouring options and maybe the license expired?

Arlene OConnor

I checked all the custom fields, there's nothing else named Description. We generally don't use addons with our system, outside of Pivot Report and Swanly and those have been a part of the system since before this issue began. None of the automations have features that would have added coloring options.

Arlene OConnor

All resolved.

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